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Searching a Ticket

To search a ticket, there are two options i.e. Advance Search and Basic Search. By default Basic Search is performed.

1. Log on to hc9 panel.
2. From the left menu click Help, and then Trouble Ticket.
   A drop-down displays.
3. In the search area, type the Ticket Number and click .
   The filtered list is displayed.

For Advance Level Search, click  . To reset search fields, click .

To perform advance search:

1. Log on to hc9 panel.
2. From the left menu click Help, and then Trouble Ticket.
   A drop-down displays.
3. In the search area, click .
   The Advance Search options display.
4. Specify the following information and click .
   • Ticket Number: Type number of the ticket.
   • Subject: Type subject of the ticket.
   • Category Name: Select category of the ticket from the drop-down list box.
   • Status: Select status of the ticket from the drop-down list box.
     
     

     Available options for Status are:

     All: It shows all the tickets in the filtered list.

     New: It shows new tickets in the filtered list.

     Updated: It shows updated tickets in the filtered list.

     Closed: It shows closed tickets in the filtered list.

See also