Creating a Ticket

Creating a Ticket

To create a ticket:

Log on to hc9 panel.
From the left menu click Help, and then Trouble Ticket.
A drop-down displays.
Click New Ticket.
The New Ticket page displays.
Specify required information:
- Category Name: Select name of the category from the drop-down list box.
- Priority: Select the priority of the ticket from the drop-down list box.
  
  Available options for Priority are:
  
  Low
  
  Normal
  
  High
- Solution by Email also: Select the check box to receive the solution via email as well.
- Subject: Type the subject of the ticket.
- Problem Details: Type the problem in detail.
- Attach File: Enter path to attach a file if any.
Click Create Ticket.
The Ticket is created.