Home > Webadmin Manual > Help > Trouble Ticket > Searching a Ticket
Searching a Ticket
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To search a ticket, there are two options i.e. Advance Search and Basic Search. By default Basic Search is performed.
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To perform basic search:
- Log on to hc9 panel.
- From the left menu click Help, and then Trouble Ticket.
A drop-down displays.
- In the search area, type the Ticket Number and click .
The filtered list is displayed.
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- For Advance Level Search, click .
- To reset search fields, click .
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To perform advance search:
- Log on to hc9 panel.
- From the left menu click Help, and then Trouble Ticket.
A drop-down displays.
- In the search area, click .
The Advance Search options display.
- Specify the following information and click .
- Ticket Number: Type number of the ticket.
- Subject: Type subject of the ticket.
- Category Name: Select category of the ticket from the drop-down list box.
- Status: Select status of the ticket from the drop-down list box.
Available options for Status are: |
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All: It shows all the tickets in the filtered list. |
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New: It shows new tickets in the filtered list. |
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Updated: It shows updated tickets in the filtered list. |
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Closed: It shows closed tickets in the filtered list. |
See also