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Replying to a Ticket

To reply to a ticket:
  1. Log on to hc9 panel.
  2. From the left menu click Help, and then Trouble Ticket.
    A drop-down displays.
  3. Under Ticket Number column, select ticket and click View Ticket.
    The View Ticket page displays.
  4. Under the Add a Response section, type Response Details.
  5. Click Submit Response.
    The Response is submitted.

See also

Creating a Ticket
Viewing Your Tickets
Viewing Ticket Details
Searching a Ticket
Closing a Ticket
Reopening a Ticket
Deleting a Ticket