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Trouble Ticket

To launch trouble ticket:

  1. Log on to HC panel.
  2. From the left menu click Help, and then Trouble Ticket.
    The Client Tickets page is displayed.

The Trouble Ticket section allows you to perform various operations.

Viewing Client Tickets
Viewing Ticket Details
Closing a Ticket
Reopening a Ticket
Deleting a Ticket
Searching a Ticket
Replying to a Ticket
Viewing Existing Categories
Editing a Category
Deleting a Category
Adding a Category