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Reopening a Ticket

To reopen a ticket:
  1. Log on to hc9 panel.
  2. From the left menu click Help, and then Trouble Ticket.
    A drop-down displays.
  3. Click Client Tickets.
    The Client Tickets page display.
  4. Under Ticket Number column, select ticket number and click Reopen Ticket.
    The Ticket is reopened.

See also
Viewing Client Tickets
Viewing Ticket Details
Closing a Ticket
Deleting a Ticket
Searching a Ticket
Replying to a Ticket
Viewing Existing Categories
Editing a Ticket Category
Deleting a Ticket Category
Adding a Ticket Category