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Viewing Ticket Details

To view ticket details:
  1. Log on to hc9 panel.
  2. From the left menu click Help, and then Trouble Ticket.
    A drop-down displays.
  3. Click Client Tickets.
    The Client Tickets page display.
  4. Under Ticket Number column, select ticket number and click View Ticket.
    The View Ticket page displays.

See also

Viewing Client Tickets
Closing a Ticket
Reopening a Ticket
Deleting a Ticket
Searching a Ticket
Replying to a Ticket
Viewing Existing Categories
Editing a Ticket Category
Deleting a Ticket Category
Adding a Ticket Category