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Searching a Ticket

To search a ticket, there are two options i.e. Advance Search and Basic Search. By default Basic Search is performed.

To perform basic search:

1. Log on to hc9 panel.
2. From the left menu click Help, and then Trouble Ticket.
   A drop-down displays.
3. Click Client Tickets.
   The Client Tickets page display.
4. In the search area, type the Ticket Number and click .
   The filtered list is displayed.

For Advance Level Search, click  . To reset search fields, click .

1. Log on to hc9 panel.
2. From the left menu click Help, and then Trouble Ticket.
   A drop-down displays.
3. Click Client Tickets.
   The Client Tickets page display.
4. In the search area, click .
   The Advance Search options display.
5. Specify the following information and click .
   • Subject: Type subject of the ticket.
   • Category Name: Select category of the ticket from the drop-down list box.
   • Status: Select status of the ticket from the drop-down list box.
     
     

     Available options for Status are:

     All: It shows all the tickets in the filtered list.

     New: It shows new tickets in the filtered list.

     Updated: It shows updated tickets in the filtered list.

     Closed: It shows closed tickets in the filtered list.

See also