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ExSign

Managing Tickets

As a client, you can raise support tickets if you encounter any issues with our services. This applies to issues concerning both the Billing Portal (for subscription and billing management) and the ExSign Portal (for signature management). When submitting a ticket, you can specify the priority level as High, Medium, or Low based on the urgency of the issue.

To manage tickets, click My Tickets. 

Manage Tickets page shows following information:

  • Ticket #: This indicates the ticket number. The ticket number is always unique.
  • Subject: It shows the subject of the ticket
  • Priority: It shows the priority of the tickets. The priority of a ticket can be high, medium, or low.
  • Department: It indicates the concerned department to which the ticket is directed. The concerned departments can be ExSign Sales or Support departments.
  • Updated on: It reflects the date the ticket was raised.
  • Status: It shows the status of the ticket. If the issue remains unresolved, the ticket status will remain 'Open.' Once the issue is resolved, the ticket can be marked as 'Closed.
  • Actions: Each ticket allows you to view its details, close or reopen it, and delete it when necessary.

Create New Ticket

To create a new ticket, click + Create Ticket and specify required information:

  • Select Department: Select department to initiate a complaint regarding sale/suppport.
  • Priority: Select level of priority as high/normal/low.
  • Subject: Type subject of the complaint.
  • Message Details: Type details of the complaint.

View Ticket Details

To view ticket details, click icon.

Close a Ticket

To close a ticket, click  icon and then Yes.

Delete a Ticket

To delete a ticket, click  and then Yes.