Q. What is ExSign Cloud Service for Microsoft 365? 
Ans. ExSign Cloud Service for Microsoft 365 is a full cloud-based solution managed by Hosting Controller, requiring NO on-premises infrastructure. Simply sign up for this cloud service and start creating and managing captivating email signatures and disclaimers for your Microsoft 365 (Office 365) organizations. 
  
Q. Can I try ExSign Cloud Service for Microsoft 365 before buying? 
Ans. Yes, you can! A free 14-day trial is available for up to 100 mailboxes. The trial version is fully functional but limited to 100 mailboxes. Sign up for our 14-day trial in our Billing Portal. 
  
Q. Can I have the trial period extended? 
Ans. Yes! Please contact support@hostingcontroller.com to request an extension.
  
Q. What happens once the trial is over? 
Ans. You’ll need to purchase a subscription to continue using the service.
  
Q. How is ExSign licensed? 
Ans. ExSign for M365 is licensed per mailbox (email address), not per organization. 
  
Q. What subscription models are available? 
Ans. ExSign for M365 offers flexible monthly and annual subscription models. Monthly subscriptions are billed monthly and have monthly billing cycles, while annual subscriptions are billed annually and have annual billing cycles. Payments are charged in advance, at the beginning of each billing cycle. 
  
Q. Can I switch from one subscription model to another, for example, from monthly to yearly? 
Ans. No, it's not possible to switch from one subscription model to another.
  
Q. How do I buy a subscription for ExSign Cloud Service? 
Ans. A subscription for ExSign for M365 licenses can be bought in the ExSign Billing Portal. To purchase a subscription, visit the ExSign Billing Portal and click the Buy Now button. Select a subscription model (Monthly/Yearly), specify the quantity (number of licenses to be purchased), and click the Buy Now button to proceed to the online shopping cart.   
  
Q. How can I pay for my subscription?   
Ans. You can pay through a credit/debit card in the Billing Portal. To pay for a subscription, you need to add a Billing Profile with a valid credit/debit card. 
  
Q. Can I have more than one billing profile? 
Ans. Yes, you may have more than one billing profile, each with a valid credit/debit card. 
  
Q. Can I update my payment method, if e.g., my credit/debit card expires? 
Ans. You can update your payment method by adding a new Billing Profile with a card that has a valid expiration date.  
  
Q. How can I renew my subscription? 
Ans. Subscriptions renew automatically unless cancelled.
  
Q. How can I cancel my subscription? 
Ans. To cancel a subscription, sign in to your Billing Portal and select the Subscriptions tab. Click the icon in front of the subscription. On the next page, click the Cancel Subscription button and then confirm your action. 
  
Q.  Which email clients and devices are supported? 
Ans. ExSign Cloud Service supports all email clients and devices on all OS platforms (including Android and iOS).