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Hybrid Control Panel (v10)

Client Tickets

Client Tickets section allows Global Admin to manage clients' tickets in an efficient manner. 

Managing Client Ticket

To manage clients tickets go to Help >> Client Tickets.

Manage Client Tickets page shows list of existing tickets with additional information as:

  • Ticket Number - shows ID of the ticket. 
  • Subject - shows subject of the ticket.
  • Created By - shows creator name of the ticket.
  • Priority - shows priority of the ticket.
  • Category - shows category of the ticket.
  • Updated on - shows when the ticket is last updated.
  • Status - shows status of the ticket as New/Open/Closed.
  • Actions - allow admins to perform various actions.

 

Viewing a Ticket Information

To view ticket information in detail, click View under Actions column.

Closing/Reopening a Ticket

To close a ticket, click Close under Actions column.

To reopen a ticket, click Reopen under Actions column.